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Communication Skills for Achieving Greater Patient Satisfaction

A training program titled “Communication Skills for Achieving Greater Patient Satisfaction” was held from Asoj 21, 2077 (October 7, 2020) to Asoj 23, 2077 (October 9, 2020) was held in this institute. The training was conducted in the Examination Hall of the Auditorium Complex with provision of COVD-19 precautions, such as adequate physical distance between participants and a hand and respiratory hygiene corner. A total of 18 health care providers, including doctors, nurses, and paramedics currently working at Shree Birendra Hospital participated in the on-site training program. The program was also casted live in the web for participants attending from other command hospitals and field ambulances.

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The opening ceremony of the training program was addressed by the Chief of Army Staff, General Purna Chandra Thapa through web. Gen. Thapa expressed his concern on the dwindling relationship between the patient and the health care provider. Gen Thapa also expressed his hope that this training program will serve as a guiding stone for all medical centers of the Nepali Army trying to implement strategies on improving the health care provider-patient relationship

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The official program was jointly inaugurated by Prof. Dr. Bhagwan Koirala, Chairman of Nepal Medical Council and Maj. Gen. Prof. Dr. Nagendra Bahadur KC, Director General of Medical Services of the Nepali Army.

Prof. Dr. Bhagwan Koirala emphasized on the need of effective communication skills for the health care provider by elaborating on the research finding that spending extra three minutes with the patients was associated with significantly less chance of the health care provider being sued by the clients.

Maj. Gen. Prof. Dr. Nagendra Bahadur KC explained the why achieving better communication skills and patient satisfaction should be the new goals for army medics currently working in different health care set-ups of the Nepalese Army.

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Prof. Dr. Nilmani Upadhyay, Act. Executive Director of this institute thanked everyone for attending the opening ceremony and requested all concerned for their support in making a difference in the patient care with the provision of continuous training of health care providers in areas such as communication skills and patient satisfaction.

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The training was provided by in-house experts in the field of communication skills and researchers of patient satisfaction. Prof. Dr. Subash Acharya, Head of the Department of Anesthesiology and Critical Care of Tribhuvan University Teaching Hospital gave a special talk on how to and how no to break bad news to patient and patient party.

The training program was concluded on Asoj 23, 2077 (October 9, 2020) with distribution of certificate of achievements to the participants.

\ Published Date: 11 Oct, 2020

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